Customer Satisfaction

3/10/2021 (Permalink)

Pleasing ALL of our clients' needs.

In this line of work there are always different request that our clients might have. We accommodate those needs to the best of our ability. Those needs could be requesting unmarked vehicles for privacy purposes, having our technicians not wear SERVPRO uniforms, or even not discussing work performed at the property. A lot of commercial clients request that we do things in a certain manner so that their potential customers do not know that SERVPRO is working for them. When this is the case, our goal is to be as discrete as possible. This past week we actually experienced this while doing work for a large commercial client who were very concerned with their clients believing something was wrong with the building. No SERVPRO vehicles, no SERVPRO uniforms, nothing that could distinguish us from any other client. We had to meet at a parking lot down the street from the location, we did not speak about the project to anyone, we just got in, did what we had to do and got out. With a tight deadline of just five days, we managed to complete 12 rooms all while being super discrete. The customer was extremely happy that we were able to meet all their needs. This is a small example of how SERVPRO of West Pasco goes above and beyond for customer satisfaction!